1) Click the "My Account / Order Status" link at the top right side of our site. 2) Enter your email address. 3) Select "I am a new customer".
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
Please see our Terms & Conditions for complete details regarding our return policy.
When will my order ship?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
My Rewards
MyRewards - Reap the rewards with every purchase
It pays to go with MyRewards. Every time you make a purchase with Trees and Tots, you'll receive 2 points for every dollar spent (before shipping and taxes). It's a great way to save on your next purchase whether it's for you or someone special.
Here's how it works:
$1.00 = 2 Points
Once you've placed your order and it has shipped, your MyRewards Point will be redeemable in 30 days.
Enter the total amount (in points) you'd like to redeem (60 points = $1).
When you're done, a confirmation will be sent to your email address.
You're now ready to save on your next purchase. Upon placing your order, your available MyRewards will automatically be deducted from the total purchase amount.
Want to learn more about MyRewards? For more MyRewards information, see the Terms & Conditions.
Baby-Gift Registry
How to use:
Setting Up your Registry:
On each product page there is a button labeled "Add to Registry" which you click on.
This will open the Wishpot login box. If you currently have a wishpot.com account, you can now login from this popup window. If you do not yet have an account, you can create one within a matter of minutes by following the prompts.
If you are already logged into your wishpot.com account, you will automatically see the product info box.
Wishpot will attempt to pull up the first image on the page, which in many cases will in fact be the product's image. However you may need to choose an alternate image as Wishpot may find a template image first. To choose an alternate image, click on the "see more pictures" link, and then choose the image you want to save for the product in your registry.
Now you will need to enter in any information you wish including a title for the product and what registry or wish list to save the item to. You also have the ability to set a priority for the item. Any desired options should be written in the notes section on the registry when you add an item. This can include color, size etc.
When completed, click "Add". You can then keep browsing on our site, share the item, share the list, share on social networking sites or View your list.
If you choose "View my list", you will be redirected to Wishpot.com.
Within wishpot.com you will have many options available to you including but not limited to sharing your registry with others, sorting your lists, rate the item(s), delete and edit items, and purchasing the item(s).
How to make a purchase from your registry:
When you view your registry on wishpot.com, you will see a green "Buy It" button to the right of the item you added. When clicked, this button will redirect you to the product page on the store in which the item was added from. From there, the purchase can take place.
How your guests will make a purchase from your registry:
When your guests view your registry on wishpot.com, they will see a green "Buy It" button to the right of the item you added . When clicked, a popup window will be displayed for your guest to Reserve the item . If your guest is not logged in to wishpot.com or does not have an account, they will be directed to create an account or login.
The guest can also use the "mark as reserved" link to reserve the item.
Once reserved, the guest will be redirected to your registry list and a new popup will dispaly to confirm their reservation . The reserve function is handy if the guest wishes to purchase the product for you at a later time and display to others viewing your list that the item will be purchased. This lessens the chance you will receive duplicate gifts. Each person purchasing a gift from your registry should mark the item they choose as reserved. If they change their mind, they will need to unreserve the gift from your list, opening others to purchase the item for you. Please Note: A Reservation does not eliminate the option for another gift shopper to purchase the item, however when an item is reserved it is highlighted and displays the reserved status.
Your guest will receive an email confirmation for their reservation . This email will contain a link to buy the item which will take them directly to your registry list as well as an unreserve link.
Once someone reserves an item on your registry list, you will be able to view those items by clicking the "Reserved Items" tab in your Wishpot account. You will not however be able to see who reserved the gift.
Once the guest clicks on the "Buy It" button, they are sent to the product page on the store in which the item was added from. From there, the purchase can take place.
You can even receive contributions toward your items through wishpot.com! To learn how to request contributions, please click here http://www.wishpot.com/help/how-to-contributions.aspx.
If you have any questions on how to use or purchase from your registry on Wishpot.com, there are helpful FAQ articles on their site.
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